Cancellations
We understand that plans can change. If you need to cancel your order, we’re here to help. Please review our cancellation policy below for details on how to proceed.
1. How to Cancel an Order
- Timeframe: You can cancel your order within 2 hours of placing it. After this period, the order may have already been processed and prepared for shipment.
- Contact Us: To cancel your order, please contact our customer support team immediately at sales@treatluxury.com or call us at +91-8437915433. Provide your order number and the reason for cancellation.
2. Cancellation Charges
- Before Processing: If you cancel your order within the 2-hour window and before it has been processed, no cancellation charges will apply, and you will receive a full refund.
- After Processing: If your order has already been processed or shipped, cancellation may not be possible. In such cases, please refer to our Return Policy for further options.
3. Refund Process
- Processing Time: Once your cancellation request is approved, we will initiate a refund to your original payment method. Please allow 5-7 business days for the refund to reflect in your account.
- Partial Cancellations: If you wish to cancel only part of your order, please specify the items you want to cancel when you contact us.
4. Non-Cancellable Items
- Personalized Items: Orders for personalized or customized products cannot be canceled once they have been processed.
- Perishable Goods: Orders for perishable items, such as chocolates, cannot be canceled once they are prepared or shipped.
5. Changes to Orders
- Modifications: If you need to make changes to your order (such as updating the delivery address or changing an item), please contact us within 2-hour window of placing your order. While we’ll do our best to accommodate your request, changes may not be possible after the order has been processed.
