At Treat Luxury, we are committed to ensuring that you are completely satisfied with your purchase. If, for any reason, you are not happy with your order, we’re here to help. Please review our return policy below.

Eligibility for Returns

  • Timeframe: You may return your item within 3 days of receiving it.
  • Condition: Items must be returned in their original packaging, unused, and in the same condition as when you received them.
  • Non-Returnable Items: Certain gifts hampers are non-returnable, including personalized items, perishable goods (such as chocolates, dry fruits, Sweets etc.), and items marked as final sale. In this case partial return is also not applicable. 

How to Initiate a Return

  1. Contact Us: Email our customer support team at support@treatluxury.com within 7 days of receiving your order. Please include your order number and the reason for the return.
  2. Approval: Once your return request is reviewed and approved, we will provide you with a return authorization and instructions on how to send the item back to us.
  3. Packaging: Securely pack the item in its original packaging. Include all original documentation, accessories, and any free gifts you received with the order.

Return Shipping

  • Responsibility: Return shipping costs are the responsibility of the customer, unless the item was received damaged or incorrect.
  • Shipping Method: We recommend using a trackable shipping method to ensure your return reaches us safely.

Refund Process

  • Inspection: Once we receive your return, we will inspect the item to ensure it meets the return criteria.
  • Processing: After inspection, we will process your refund within 5-7 business days. The refund will be issued to your original payment method.
  • Partial Refunds: In some cases, only partial refunds may be granted (e.g., items returned not in their original condition or beyond the return timeframe).

Exchanges

  • We do not offer direct exchanges. If you wish to exchange an item, please initiate a return for the original item and place a new order for the desired product.

Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please contact us immediately at support@treatluxury.in. We will arrange for a replacement or refund at no additional cost to you.

Contact Us

If you have any questions or concerns about our return policy, please feel free to reach out to our customer support team. We’re here to assist you and ensure that your experience with Treat Luxury is nothing short of exceptional.